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• That you have consented to our use of your personal information;
• That we need to use your personal information to perform a contract between us (or to take steps at your request prior to entering into a contract);
• That we (or someone else) have a legitimate reason for needing to use your personal information and those legitimate interests are not outweighed by your rights or interests. We must balance our respective rights and interests before we can rely upon this legal basis; and
• We need to use your personal information to comply with laws we are subject to.

• Your name;
• Your address;
• Your email address;
• Your telephone number;
• Details of any complaints;
• Details of any returns;
• Details of any claims made.

• Provided by you when ordering products from us, or making a complaint, return or claim. Setting up a new account.

• We will use your name, address and other contact details to supply products to you and to communicate with you about such supply. We will also use this information to deal with any complaints, returns or claims that you make;
• We will keep a record of the information listed above for our internal administrative purposes.

• Our use of your personal information in connection with the supply of products to you, taking payment and dealing with any complaints, claims or returns is necessary for the performance of the contract between us;
• Our use of your personal information for our internal administrative purposes is based on our legitimate interests in ensuring that our business is run properly and efficiently.

• We usually keep records relating to any purchase you make for ten years in case the need to trace products sold, in the event of any contractual disputes or field safety notice recalling products (e.g. batch numbers, product information, expiry dates).

• Without your name, contact details and payment information we will be unable to supply products to you.

• Your name;
• Your contact details (such as your telephone number or email address);
• Details of your enquiry.

• Provided by you when you contact us (e.g. by making a phone call or emailing us) or make an enquiry at our premises.

• We will use the personal information to deal with your enquiry;
• We will also make a record of your enquiry for internal administrative purposes.

• Our use of your personal information to dealing with your enquiry is based on your implied consent and our legitimate interests in ensuring our business is run efficiently and effectively;
• Our use of your personal information for record keeping purposes is based on our legitimate interests in ensuring our business is run efficiently and effectively.

• Records of emails are retained for the period required to deal with your enquiry.

• Technical information, including the internet protocol address used to connect your computer to the internet, your Distributor Portal login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• Information about your visit, including the full Uniform Resource Locators (“URL”), click-stream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visit to certain pages, page interaction information (such as clicks), methods used to browse away from the page and any phone number used to call our customer service number.

• Some of the information is obtained by us automatically whenever you use our website. Google Analytics automatically tracks your basic information as soon as you enter our website by using the following sources; the HTTP request of the user, browser/system information and first-party cookies;
• Some of the information is collected by us each time you use our website through our use of cookies.
• Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.
• We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
• You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

• Some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
• However, you can still place requests for quotes and samples over the telephone by contacting customer service.

• The above information is used by us to:
• Make a tailored website available to you;
• Track usage of our website;
• Help us to continually improve our website by better responding to customer service requests.
• Information collected through our use of cookies is used in the ways described in our Cookies Policy and see section ‘How We Will Obtain Your Personal Data’ above here.

• Our collection and use of the above information is based on our legitimate interests in ensuring that our website is user-friendly and appeals to our customers.

• Personal information is retained for ten years see section ‘How Long We Retain The Personal Information and Why’ here, this enables us to maintain longstanding customer relationships. We retain personal information from the website only if it is given to us through a website enquiry, distributor enquiry or request to receive updates from our monthly email campaigns. This information is then held this unless we are told to remove it from our database. We retain this information we have been provided with to allow our Customer Service and Sales teams to contact the interested party and those who sign up for newsletters information is retained so we are able to send them out monthly email campaigns.

• If you disable our Cookies, you will be unable to use certain parts of/functions on our website. Further information about this can be found in our Cookies Policy and see section ‘How We Will Obtain Your Personal Data’ above here.

• Your image;
• The dates and times you accessed our premises.

• Automated CCTV recordings.

• We will use the personal information referred to above for security purposes;
• Our legal basis for doing so is our legitimate interest in ensuring that our premises are secure.

• Your name and address;
• Your email address;
• The organisation you work for and your position in it; and
• Your delivery preferences.

• Provided by you when you subscribe to our updates.
• Obtained from third party providers e.g. Wilmington Healthcare Ltd and SpecialistInfo.

• To provide you with the newsletters or updates you have requested;
• To provide you with related information that we think may be of interest to you.

• We will rely on your consent to provide you with the newsletters or updates you have requested and retain your details on our subscriptions database;
• We will rely on our legitimate interest in promoting our products and services to provide you with other information that may be of interest to you.

• We will retain your personal information unless and until you inform us that you no longer wish to receive updates from us. For further details on how you can unsubscribe see the section ‘When Will We Use Your Personal Information For Direct Marketing?’ below here.

• Without your contact details, we will not be able to provide you with updates;
• You can opt-out of receiving related information at the time you subscribe to our newsletters and updates and each subsequent time we contact you.

• We will only contact you in this way if:
  • you have given your express consent to do so (either directly to us or to one of our third-party providers); or
  • you are an existing customer and we want to tell you about similar products or services that may be of interest to you and you have not opted out of receiving such communications.

• Our service partners include:
• couriers and other suppliers of delivery services.
• IT support services
• We haven’t included the names of our service partners in this privacy notice because their identity will change from time to time. However, if you would like further information about any of our current service providers, please contact us using the details set out here: info@dtrmedical.com.

• We use the service partners described above to enable us to perform our contracts with you.

• The sharing of your personal data with suppliers and sub-contractors is necessary for the performance of our contract with you.

• We enter into contracts with our service providers which require them to put appropriate security measures in place and which restrict their use of your personal information.

• Our marketing partners are marketing agencies that we use to create and/or deliver advertising and other promotional material on our behalf.
• We haven’t included the names of our marketing partners in this privacy notice because their identity will change from time to time. However, if you would like further information about any of our current marketing partners, please contact us using the details set out here: info@dtrmedical.com.

• We may need to share your personal information with our marketing partners if we ask them to create marketing materials addressed to you or to contact you with direct marketing on our behalf.

• We will either be relying on your express consent or our legitimate interests in developing and expanding our business.

• We enter into contracts with our marketing partners providers which require them to put appropriate security measures in place and which restrict their use of your personal information.

• Suppliers of information technology products and services such as:
  • Web analytics (Google Analytics)
  • Website hosts
• We haven’t included the names of our IT providers in this privacy notice because their identity will change from time to time. However, if you would like further information about any of our current IT providers, please contact us using the details set out here: info@dtrmedical.com.

• We use suppliers of information technology products and services in connection with the supply, maintenance and/or improvement of our IT network and the creation, development hosting and maintenance of our website;
• We use analytics and search engine providers to assist us in improving our website (Google Analytics).

• We rely upon our legitimate interests in ensuring that our business can function properly and efficiently and that our IT network is secure;
• The sharing of your personal data with analytics and search engine providers is based on our legitimate interests in having an efficient and user-friendly website.

• We enter into contracts with our IT providers which require them to put appropriate security measures in place and which restrict their use of your personal information.

However, we will only share your personal information in this way if the third parties in question agree to keep your personal information safe and private.

Also, if, for example, a merger happens, the purchaser will only be able to use your personal information in the ways set out in this privacy notice.

We cannot charge you for doing so save in specific circumstances (such as where you request further copies of your personal information).

If we have disclosed your personal information to others, we must (subject to certain exceptions) contact the recipients to inform them, that your personal information requires rectification.

This right only applies in certain circumstances (such as where we no longer need the personal information for the purposes for which it was collected).

We have the right to refuse to delete or remove your personal data in certain circumstances.

If we have disclosed your personal information to others, we must (subject to certain exceptions) contact then recipients to inform them that your personal information must be erased.

It includes a right to ask that your personal information is transferred to another organisation (where technically feasible).

This right only applies in certain limited circumstances.

Again, we must act without undue delay and in any event within 1 month of receipt of your request;

We cannot charge you for this service.

The right applies in certain specific circumstances only.

You can use this right to challenge our use of your personal information based on our legitimate interests;

You can also use this right to object to use of your personal information for direct marketing

If you object to other uses of your personal information, whether we have to stop using your personal information will depend on the particular circumstances.

You then have 21 days from receipt of the notification to request that the decision is reconsidered or that a decision is made that is not based solely on automated processing;

Your request must be complied with within 21 days.

This right applies in various circumstances, including where you contest the accuracy of your information).

We may only retain enough information about you to ensure that the restriction is respected in future.

If we have disclosed your personal information to others, we must (subject to certain exceptions) contact them to tell them about the restriction on use.

17 Clarion Court,

Enterprise Park,

Swansea,

United Kingdom,

SA6 8RF

www.dtrmedical.com

Fax Number

+44 1792 797955